At Knaresborough Plumbing Supplies, we aim to deliver your order quickly and reliably. This policy explains how deliveries are handled for both consumers (general public) and trade customers (B2B), including items delivered directly from our suppliers (dropshipped).
1. Delivery Areas
We deliver across the UK mainland.
Deliveries outside this area may be arranged by special agreement and may be subject to additional charges.
2. Delivery Times
Delivery dates are estimates only and time shall not be of the essence.
Stock items are normally delivered within 2–5 working days.
Special order / dropshipped items are delivered in line with supplier lead times, which may be longer. We will confirm estimated delivery when you place your order.
If your order contains items from multiple suppliers, these may arrive in separate deliveries at different times.
3. Delivery Charges
Delivery charges are calculated at checkout for online purchases, or advised at the time of order in-store/over the phone.
Free local delivery may be available for qualifying orders – please ask for details.
4. Risk and Title
Risk of loss or damage passes to you when goods are delivered.
Title (ownership) of goods remains with Knaresborough Plumbing Supplies until payment in full has been received.
5. Delivery Procedure
Deliveries will be made to the address provided at the time of order.
You must ensure someone is available to receive and sign for deliveries.
If no one is available, we may leave goods at your property (at your risk), attempt redelivery, or charge for failed delivery.
6. Special Order & Dropshipped Goods
Goods shipped directly from our suppliers (“dropshipped”) or specially ordered on your behalf are treated as special orders.
These goods are non-cancellable and non-returnable once ordered, except if faulty.
Delivery times for special orders vary depending on supplier availability.
7. Collection from Store
Customers may collect goods from our store at:
Unit 1 Stoneacre, Grimbald Crag Close, Knaresborough HG5 8PJ during opening hours.
We will notify you when your order is ready for collection.
8. Uncollected or Undelivered Goods
Where goods are ordered in specifically for a customer (including special orders and dropshipped items), the customer must collect or accept delivery within 28 days of notification that the goods are available.
- If goods are not collected or delivery is not accepted within this period:
- The customer remains fully liable for payment in accordance with the order.
- We may, at our discretion:
- Charge reasonable storage fees; and/or
- Cancel the order and retain any deposit/prepayment as compensation.
- Where goods cannot be returned to suppliers, they will be invoiced in full and must be paid in full, regardless of collection or delivery status.
9. Delays and Liability
We are not liable for delays caused by events outside our control, including courier issues, supplier delays, weather, or transport problems.
We will do our best to keep you informed if delays occur.
10. Inspection on Delivery
You should inspect all goods immediately upon delivery.
Any shortages, damage, or defects must be reported to us in writing within 7 days of delivery.
Failure to notify us may affect your right to return or claim under warranty.
